Terms of service

Medium is for practices and business users, not for consumer or patient self-service use. You must be allowed to act for the practice you register and to connect the WhatsApp Business account you use with Medium.

• Provide accurate account, practice, availability, and WhatsApp connection details.
• Keep your login credentials secure and notify us of unauthorized access.
• Obtain any patient permissions needed to communicate over WhatsApp.
• Review appointments, conversations, reminders, and escalations for your practice.
• Comply with applicable privacy, healthcare, consumer, and messaging laws.

Medium depends on Meta WhatsApp Business APIs, Supabase, Vercel, Inngest, OpenRouter, Anthropic and OpenAI, and other infrastructure providers. Your use of WhatsApp is also subject to Meta WhatsApp Business terms and policies.

We are not responsible for outages, review delays, account restrictions, template rejections, API changes, or pricing changes from third-party providers.

The Medium AI is designed for scheduling workflows only. It must not be used for diagnosis, medical advice, emergency triage, legal advice, billing disputes, or insurance decisions.

You remain responsible for supervising the assistant, keeping a human escalation path available, and correcting any incorrect or incomplete appointment information.

For patient data, the practice is the controller and Medium is the processor. You instruct Medium to process patient data only as needed to provide the scheduling assistant, dashboard, reminders, support, security, retention, and audit-log functions.

Medium is an early-stage service. Features may change, be paused, or be removed as the product improves or as third-party platform requirements change. We aim to keep the service reliable, but we do not guarantee uninterrupted availability.

• Do not use Medium for spam, deceptive messaging, harassment, or unlawful content.
• Do not attempt to bypass tenant isolation, rate limits, authentication, or security controls.
• Do not upload malware or interfere with the operation of the service.
• Do not use Medium to make emergency, diagnostic, legal, billing, or insurance decisions.

Medium offers a free plan and a paid Solo plan. The Solo plan costs 2,500 ALL per month or 25,000 ALL per year (two months free), VAT-inclusive. The current prices, billing periods, and plan limits are shown in the app and may change with notice. You are responsible for any additional taxes or third-party charges that apply to your use unless a written agreement says otherwise.

Paid plans are prepaid for a fixed period of one month or twelve months. This version has no automatic recurring subscription and does not charge a saved payment method on its own — to continue after a period ends, you pay again for a new period. A purchased plan runs until the end of the period you paid for.

You may stop using a paid plan at any time. Stopping does not refund the current period; the plan remains active until the end of the period you already paid for. This version does not offer refunds.

When a paid period ends without renewal, a 3-day grace period keeps Solo benefits active. After the grace period, the account is automatically downgraded to the free plan.

A downgrade deletes no data. If the account has more active services than the free plan allows, services beyond that limit are deactivated; the oldest active service remains and can be swapped for another. Message retention is clamped to the free plan maximum after a further 30-day grace period following the downgrade.

Each plan includes a monthly limit on the number of conversations and the number of reminders. When usage reaches 100% of a limit, the assistant stops sending automated replies, sends a single handoff message telling the patient that someone will follow up, and flags the conversation for review. The practice's own inbox and manual replies are never blocked by these limits.

Card payments are processed by POK (pokpay.io). Card details are entered with POK and never pass through or are stored by Medium.

You may stop using Medium at any time. We may suspend or terminate access if you breach these terms, create security or legal risk, violate WhatsApp policies, or use the product in a way that could harm patients, practices, Medium, or third-party platforms.

Medium is provided as available and without warranties to the fullest extent permitted by law. We are not liable for indirect, incidental, special, consequential, exemplary, or lost profit damages. Nothing in these terms limits liability that cannot legally be limited.

Questions about these terms can be sent to klaididingu@gmail.com.